FAQ
Common questions before booking
Timing, visas, money and what the price covers. If your case is missing, write to us and we will add it.
One month for nearby destinations and 2–3 months for Europe, Japan, and the US — where visa processing determines timelines. Umrah is arranged in 2+ weeks, Hajj 6 months in advance due to quota allocations.
No. Air tickets are purchased separately to keep pricing transparent: flight fares fluctuate daily, and bundling them would require built-in risk premiums. We find optimal flights and quote them alongside tour packages.
Yes, any itinerary can be arranged individually — with the same hotels and guides on your chosen dates. Private tours cost more than group departures due to economies of scale.
Medical cancellation with documentation: full refund except non-refundable tickets already issued. Voluntary cancellation follows contract terms: local hosts retain higher percentages closer to departure.
Yes: we assemble required documents, schedule visa center appointments, and issue hotel/flight confirmations. Consular fees are paid separately and not included in tour packages.
Yes. Mention children’s ages in your request: we will select hotels with family suites, avoid arduous journeys, and advise where terrain may be challenging for kids.
Umrah can be performed at any time of year and takes about 10 days. Hajj occurs during specific days of the Islamic calendar, lasts around 20 days, and requires official quota allocations with early registration.
No, flights are purchased separately. We will find convenient flights and quote them alongside your tour package.
Excursions take place in the morning, leaving afternoons free. We can adjust the itinerary upon request without losing package rates.
Yes. Let us know their ages when requesting: we will arrange family-friendly rooms and avoid tiring long transfers.
Depends on the hotel: breakfast only, half board, or all-inclusive. We clarify exact details for your chosen option.
Yes, package tiers define the standard of accommodation rather than a single building. We will tailor it to your budget and area preference.
Standard travel insurance is included. Comprehensive coverage for scuba diving and adventure sports can be arranged separately.
Up to twenty pilgrims. Smaller group sizes ensure dedicated personal attention during all pilgrimage rites.
We process the visa directly, included in the package. We only need your passport and photos.
Hotel breakfast is included. Other meals are flexible: numerous dining options near the mosque allow pilgrims to choose freely.
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